Please note an exchange on the account of a mismatch or fault is dependent on availability of stock. This exchange without any additional charges. An exchange can only take place once our Quality Control (QC) personnel have completed and reported due inspection. Please note,24hours.pk does not offer refund and/or exchange on undergarments, shape wear products (men and women), wrist watches, mobile phones and other electronic items. In order to claim warranty on our selection of electronic items that bear manufacturer’s warranty, kindly contact vendor/manufacturer/authorized dealer directly.